AI & RoboticsNews

Genesys brings more AI to boost customer service at contact centers

For customer experience and contact center leader Genesys, the use of artificial intelligence (AI) is increasingly at the foundation of all its services. At the company’s Xperience ’22 conference today, Genesys announced its new integration with Pointillist’s contact center optimization technology. Genesys acquired Pointillist in December 2021 in a bid to help bring new AI capabilities for…
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AI & RoboticsNews

Automation is not enough: Buildings need AI-powered smarts

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 – 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! Buildings have been one of the most voracious users of IoT devices. Smart buildings, in particular, use connected devices to measure everything from temperature, lighting, air quality, noise…
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AI & RoboticsNews

TigerGraph launches Workbench for graph neural network ML/AI modeling

TigerGraph, maker of a graph analytics platform for data scientists, during its Graph & AI Summit event today introduced its TigerGraph ML (Machine Learning) Workbench, a new-gen toolkit that ostensibly will enable analysts to improve ML model accuracy significantly and shorten development cycles.  Workbench does this while using familiar tools, workflows, and libraries in a single…
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AI & RoboticsNews

AI may be more effective than humans for business use cases: Redbox report

AI is leading the march of technologies disrupting the enterprise. Industries like healthcare, ecommerce and banking are embracing artificial intelligence because AI has proven to enhance employees’ productivity by simplifying monotonous office tasks.  However, there is a longstanding controversy around AI-driven technologies that can understand and perform more than humans in business…
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