Why explainable AI is indispensable to Zillow’s business
December 11, 2019
Zillow, an online marketplace that facilitates the buying, selling, renting, financing, and remodeling of homes, employs lots of AI technologies to do things like estimate home prices. But the output of AI systems like these can be opaque, creating a “black box” problem where practitioners and customers can’t audit the systems properly. Without transparency, serious problems like algorithmic…