Avaya has extended the capabilities of its contact center platforms to include an enhanced version of Google Cloud Dialogflow CX that can be employed to create virtual agents infused with AI capabilities that can verbally interact with customers.
Residing on the Contact Center AI (CCAI) cloud service provided by Google, the conversational AI capabilities being provided by Avaya are enabled using…
AI needs an open labeling platform
January 31, 2021
These days it’s hard to find a public company that isn’t talking up how artificial intelligence is transforming its business. From the obvious (Tesla using AI to improve auto-pilot performance) to the less obvious (Levis using AI to drive better product decisions)…
Researchers propose AI that creates ‘controllable’ videos
January 30, 2021
Humans at an early age can identify objects and how each object can interact with its environment. For example, when watching videos of sports like tennis and football, spectators and sportscasters can understand and anticipate plays despite never being given a list of…
Artificial intelligence and health care both deal heavily with issues of complexity, efficacy, and societal impact. All of that is multiplied when the two intersect. As health care providers and vendors work to use AI and data to improve patient care, health outcomes, medical research, and more, they face what are now standard AI challenges. Data is difficult and messy. Machine learning models…
Physna, a Cincinnati, Ohio-based startup developing an AI-powered 3D modeling platform for industrial engineering, today announced that it raised $20 million. The company says the funds will be used to grow its team and increase development as new customers sign on.
It’s…
Pinecone Systems, a company developing a database platform for AI workloads, today emerged from stealth with $10 million in funding. A company spokesperson told VentureBeat the funds will be put toward customer acquisition and product R&D as Pinecone’s platform…
Google today launched an updated version of Voice Access, its service that enables users to control Android devices using voice commands. It leverages a machine learning model to automatically detect icons on the screen based on UI screenshots, enabling it to determine whether elements like images and icons have accessibility labels, or labels provided to Android’s accessibility…
Phocas Software‘s cloud data analytics tools might be best known in Australia, where they’re used by Thermo Fisher Scientific, Fiskars Royal Doulton, and Burson Automotive to streamline employee access to key financial data, but the company is planning to become more…
Atlanta, Georgia-based Verusen, a startup leveraging AI to build a connected supply chain, today raised $8 million in series A funding co-led by Forte Ventures and Flyover Capital. The company says it’ll put the funds toward R&D as it expands the size of its…
AI holds the key to even better AI
January 29, 2021
For all the talk about how artificial intelligence technology is transforming entire industries, the reality is that most businesses struggle to obtain real value from AI. 65% of organizations that have invested in AI in recent years haven’t yet seen any tangible gains from those investments, according to a 2019 survey conducted by MIT Sloan Management Review and the Boston Consulting Group.
