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There is a consistent theme that runs through the agenda for VentureBeat’s Transform 2021 virtual conference, and that is artificial intelligence and data analytics are being used in many different areas and in creative ways. AI is being used in the field of fitness, apparel, energy, and real…
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Neural machine translation (NMT), or AI that can translate between languages, is in widespread use today, owing to its robustness and versatility. But NMT systems can be…
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Technology industry veterans Tom Davenport and Tom Seibel have seen firsthand how data, analytics and artificial intelligence have changed business models over the past three…
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At Transform 2021, Sarah Pearson, AI/ML for DoD spoke with Jonathan Rosenberg, CTO and Head of AI at Five9, Christian Kitchell, AI solutions executive & head of Erica at the Bank of America, and Barak Turovsky, Head of Product NLP at Google AI, about recent advances in conversational technology…
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AI technologies are becoming prevalent in enterprises around the world. While the adoption rate varies between businesses, a majority of them — 95% in a…
Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now!
Ethics and artificial intelligence have become increasingly intertwined due to the pervasiveness of AI. But researchers, creators, corporations, and…
Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now!
Capital One has a 99% success rate when it comes to understanding customer responses to an SMS fraud alert, according to Ken Dodelin, the company’s VP of mobile, web, conversational AI, and messaging products. Dodelin was speaking today about how the bank harnesses the power…
Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now!
IBM distinguished engineer and chief data scientist John Thomas contends that for organizations to really embrace AI, they need to adopt a factory model…
Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now!
Lambda, an AI infrastructure company, this week announced it raised $15 million in a venture funding round from 1517, Gradient Ventures, Razer, Bloomberg…
AI execs unpack call center automation boom
July 15, 2021
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During the pandemic, enterprises turned to automation to scale up their operations while freeing customer service reps to handle increasingly challenging workloads. According to Canam Research, 78% of contact centers in the U.S. now intend to deploy AI in the next 3 years. And…
