AI agents are flooding public services with new requests
September 11, 2026
As AI makes it easier to fill forms and file complaints, public services around the world are seeing enormous jumps in applications and other requests.
In the United Kingdom, complaints to the housing ombudsman more than doubled since the introduction of ChatGPT, rising from 2,600 in 2022 to just over 7,000 last year. The United States’ Consumer Financial Protection Bureau (CFPB) saw 5x…