How Yelp reviewed competing LLMs for correctness, relevance and tone to develop its user-friendly AI assistant
March 10, 2025
The review app Yelp has provided helpful information to diners and other consumers for decades. It had experimented with machine learning since its early years. During the recent explosion in AI technology, it was still encountering stumbling blocks as it worked to employ modern large language models to power some features.
Yelp realized that customers, especially those who only occasionally used…