Salesforce launches Sales GPT, Service GPT to ease customer interactions through generative AI
June 30, 2023
Salesforce today introduced new generative AI workflow tools for Sales Cloud and Service Cloud during its presentation at World Tour London. The new capabilities — Sales GPT and Service GPT respectively — are designed to simplify workflow and customer engagement for sales and service teams.
The company said the tools will enable teams to accelerate deal closures, anticipate customer…
