Wells Fargo’s AI assistant just crossed 245 million interactions – no human handoffs, no sensitive data exposed
April 9, 2025
Wells Fargo has quietly accomplished what most enterprises are still dreaming about: building a large-scale, production-ready generative AI system that actually works. In 2024 alone, the bank’s AI-powered assistant, Fargo, handled 245.4 million interactions – more than doubling its original projections – and it did so without ever exposing sensitive customer data to a language model.
Fargo…