Observe.ai unveils 30-billion-parameter contact center LLM and a generative AI product suite
June 20, 2023
Conversation intelligence platform Observe.ai today introduced its contact center large language model (LLM), with a 30-billion-parameter capacity, along with a generative AI suite designed to enhance agent performance. The company claims that in contrast to models like GPT, its proprietary LLM is trained on a vast dataset of real-world contact center interactions.
Although a few similar…
