Over the last 100 years, IBM has seen many different tech trends rise and fall. What tends to win out are technologies where there is choice. At VB Transform 2025 today, Armand Ruiz, VP of AI Platform at IBM detailed how Big Blue is thinking about generative AI and how its enterprise users are actually deploying the technology. A key theme that Ruiz emphasized is that at this point, it’s not…
Databricks is tackling the challenge of AI model performance by addressing the critical issue of data labeling. While labeled data has long been essential for training AI models, enterprises often face a significant bottleneck—not in technology, but in the lengthy process…
Observe.ai unveils 30-billion-parameter contact center LLM and a generative AI product suite
June 20, 2023
Conversation intelligence platform Observe.ai today introduced its contact center large language model (LLM), with a 30-billion-parameter capacity, along with a generative AI suite designed to enhance agent performance. The company claims that in contrast to models like…
