The actionable insights AI can unlock from consumer conversation
November 27, 2019
“We’re interested in using AI to understand what’s happening in customer conversations at a high level,” says Chris Hausler, Senior Data Science Manager, Zendesk. “The AI understands the patterns that emerge, and does it in a way that’s a lot more scalable than what an individual human could gain by reading through all of them.”
Reviews, support ticketing, and chat are great ways of…