How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost
April 3, 2025
In a Nutshell
American Express revolutionizes internal IT support with generative AI in its chatbot, reducing escalations by 40%. Travel counselors benefit from AI recommendations, boosting efficiency. Further applications include colleague assist with 96% accuracy and coding companion increasing developers' productivity by 10%. Amex's commitment to user satisfaction drives successful…