Aquant raises $30 million for AI that gives customer service agents mission-critical data
January 30, 2020
Organizational data is often scattered across systems, hidden within text, and locked within the minds of employees. Given the disparate channels, how might this data be unified and delivered to support agents engaged in service calls? Assaf Melochna and Shahar Chen, former colleagues at workforce management and service optimization company ClickSoftware, advocate an AI- and machine learning-based…