How enterprise is putting conversational AI to work
February 11, 2020
The market for conversational AI is expected to grow to more than $15 billion by 2024, from $4.2 billion in 2019. And for good reason — the technology is helping enterprises find new value and capabilities.
In the enterprise, businesses are leveraging conversational AI for both customer-facing and internal use. According to IBM, companies spend $1.3 trillion to answer 265 billion customer…