AI & RoboticsNews

Capital One uses NLP to discuss potential fraud with customers over SMS

Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now! Capital One has a 99% success rate when it comes to understanding customer responses to an SMS fraud alert, according to Ken Dodelin, the company’s VP of mobile, web, conversational AI, and messaging products. Dodelin was speaking today about how the bank harnesses the power…
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AI & RoboticsNews

AI execs unpack call center automation boom

Join executive leaders at the Conversational AI & Intelligent AI Assistants Summit, presented by Five9. Watch now! During the pandemic, enterprises turned to automation to scale up their operations while freeing customer service reps to handle increasingly challenging workloads. According to Canam Research, 78% of contact centers in the U.S. now intend to deploy AI in the next 3 years. And…
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MobileNews

Apple releases iOS 15 beta 3 and iPadOS 15 beta 3 to developers

Apple today is releasing iOS 15 beta 3 and iPadOS 15 beta 3 to developers. This comes after iOS 15 beta 2 was released two weeks ago and it brought a handful of changes to the iPhone and iPad, including a new Maps icon, SharePlay, and more. iOS 15 beta 3 and iPadOS 15 beta…
MobileNews

iOS 15 beta 3 tweaks controversial Safari redesign with new address bar, reload button

One of the biggest changes coming with iOS 15 is the new Safari, which has been completely redesigned with a new tab experience and, for iPhone users, a new address bar as well. Although the update has been controversial due to its radical change, Apple is still trying to improve the interface. This time, iOS 15 beta 3 makes the Safari address bar always appear at the bottom on the iPhone. With…
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MobileNews

iOS 15 and watchOS 8 beta 3 allow you to install system updates with less available storage

As Apple continues to work on iOS 15 and other updates ahead of the fall release, the company rolled out today the third beta versions of its latest software for developers. Interestingly, Apple claims that the updates will now require less available storage to install, which may solve a big problem for some users. In the release notes for the latest build of iOS 15, iPadOS 15, and watchOS 8…
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