AI & Robotics

According to CustomerTheromometer, 54% of people have higher expectations for customer service today than just one year ago. Antony Brydon, Jean Tessier, and Jeff Patterson argue that a degree of automation is required to keep up with demand. The three are cofounders of Directly, a San Francisco, California-based startup helping enterprise companies launch and train virtual agents that can double…

The number of people of all ages who are visually impaired is estimated to be 285 million globally, of whom 39 million are blind. In an effort to provide assistance where it can, Microsoft in 2016 launched Project Tokyo, a partnership among researchers in the U.S., U.K., China, Japan, and India to explore technologies that might help those with impairments interact with the world around them. Four…

The debate over whether to ban or place moratoriums on the use of facial recognition started last year in cities like San Francisco, but the debate reignited this week when Alphabet and Google CEO Sundar Pichai said he’s open to a moratorium on facial recognition. “It [facial recognition regulation] can be immediate, but maybe there’s a waiting period before we really think about how it’s…

While most of the world focuses on deploying and improving the performance of early 5G networks, small groups of telecom engineers are working to establish what 6G networks will bring a decade from now. As one of the earliest cellular pioneers, Japanese carrier NTT Docomo today weighed in with predictions on what 6G will look like in 2030, and they’re intriguing: 6G will bring AI everywhere…