AI & RoboticsNews

CallMiner raises $75 million to derive insights from phone calls with AI

Despite people of a certain generation’s preference for texting, phone calls haven’t gone the way of the dodo. A recent survey of over 30 million calls conducted by Invoca found a 40% increase in calls across industries, and 75% of consumers say a phone call is the quickest way to get a response from businesses. Plus, phone calls have a 30% to 50% conversion rate, compared to only 1% to 2% for…
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AI & RoboticsNews

Instagram uses AI to warn users before they post offensive captions

Instagram is launching a new feature that is designed to make users think twice before posting videos or photos with offensive captions. Moving forward, whenever someone tries to post a caption that Instagram detects as being potentially offensive, the user will see an alert asking them to reconsider their words. The alert system is entirely automated, with Instagram leaning on data garnered from…
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AI & RoboticsNews

5 areas of focus when adopting AI in your organization

Artificial intelligence has the potential to revolutionize financial services. According to the MIT Sloan and Boston Consulting Group’s 2019 Global Executive Study and Research Report, 90% of respondents agree that AI represents a business opportunity for their companies. Firms are investing heavily in AI capabilities, but few have a clear vision for their adoption strategy or a process for…
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AI & RoboticsNews

Facebook’s DEC AI identified hundreds of millions of fake accounts over 2 years

Facebook CEO Mark Zuckerberg often likes to assert that AI has substantially cut down on the amount of abuse perpetrated by millions of users, and he’s not wrong — in its most recent Community Standards Enforcement Report, Facebook said it removed more than 3.2 billion fake accounts between April and September, compared with just over 1.5 billion during the same period last year. And at least…
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