AI & RoboticsNews

Cresta, which uses AI to mentor customer service agents in real time, raises $50M

Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more. Cresta, an AI-powered platform that offers real-time support to help customer service agents respond to inquiries on calls or in chats, has raised $50 million in a series B round of funding. The company’s latest investment, which was led by Sequoia Capital, with participation from Greylock Partners…
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AI & RoboticsNews

MIT study finds ‘systematic’ labeling errors in popular AI benchmark datasets

Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more. The field of AI and machine learning is arguably built on the shoulders of a few hundred papers, many of which draw conclusions using data from a subset of public datasets. Large, labeled corpora have been critical to the success of AI in domains ranging from image classification to audio classification.
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AI & RoboticsNews

AI Weekly: Algorithms, accountability, and regulating Big Tech

Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more. This week, Facebook CEO Mark Zuckerberg, Google CEO Sundar Pichai, and Twitter CEO Jack Dorsey went back to Congress, the first hearing with Big Tech executives since the January 6 insurrection led by white supremacists that directly threatened the lives of lawmakers. The main topic of discussion was the…
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AI & RoboticsNews

When AI flags the ruler, not the tumor — and other arguments for abolishing the black box (VB Live)

AI helps health care experts do their jobs efficiently and effectively, but it needs to be used responsibly, ethically, and equitably. In this VB Live event, get an in-depth perspective on the strengths and limitations of data, AI methodology and more. Hear more from Brian Christian during our VB Live event on March 31. Register here for free. One of the big issues that exists within AI…
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