Forget user experience. AI must focus on ‘citizen experience’
February 1, 2021
Tech giants and their AI-powered digital platforms and solutions can affect the destinies of world leaders, nation states, multinational corporations, global stock market, and individuals alike.
The creators of major digital platforms as well as the designers and developers of ubiquitous AI systems treat individuals as mere users, customers, or data points, oftentimes completely ignoring the…