HappyFox today announced that it is using conversational AI to automatically resolve requests made to help or service desk platforms it supports via a Slack communications channel.
Assist AI from HappyFox analyzes each request made via Slack to determine if a way to solve that issue already exists within an IT organization’s knowledge base. If it finds an appropriate fix, it will automatically…
HealthTensor, a Los Angeles, California-based startup creating software to augment medical decision-making, today announced it has raised $5 million. The company says the funds will be used to scale up operations and acquire new customers.
The global market for big data…
BioWare is the latest studio to turn to AI to help resurrect a game based on old technology. The studio revealed to media that it used AI to upscale all of textures in the upcoming Mass Effect: Legendary Edition bundle. This is only one small part in the remastering process…
Elder care, wireless AI, and the Internet of Medical Things
February 1, 2021
This article is part of a VB special issue. Read the full series: AI and the future of health care
As we age, we gradually agree to medical exams and medications that would have been unthinkable in our youth, until we become senior citizens — the point at which we frequently engage with doctors, and our health becomes a subject of constant concern. We’ve been trained to accept this as the…
AI in health care creates unique data challenges
February 1, 2021
This article is part of a VB special issue. Read the full series: AI and the future of health care
The health care industry produces an enormous amount of data. An IDC study estimates the volume of health data created annually, which hit over 2,000 exabytes in 2020, will…
This article is part of a VB special issue. Read the full series: AI and the future of health care
In 2019, as the Department of Defense considered adopting AI ethics principles, the Defense Innovation Unit held a series of meetings across the U.S. to gather opinions from…
Forget user experience. AI must focus on ‘citizen experience’
February 1, 2021
Tech giants and their AI-powered digital platforms and solutions can affect the destinies of world leaders, nation states, multinational corporations, global stock market, and individuals alike.
The creators of major digital platforms as well as the designers and developers of ubiquitous AI systems treat individuals as mere users, customers, or data points, oftentimes completely ignoring the…
Avaya has extended the capabilities of its contact center platforms to include an enhanced version of Google Cloud Dialogflow CX that can be employed to create virtual agents infused with AI capabilities that can verbally interact with customers.
Residing on the Contact…
AI needs an open labeling platform
January 31, 2021
These days it’s hard to find a public company that isn’t talking up how artificial intelligence is transforming its business. From the obvious (Tesla using AI to improve auto-pilot performance) to the less obvious (Levis using AI to drive better product decisions)…
Researchers propose AI that creates ‘controllable’ videos
January 30, 2021
Humans at an early age can identify objects and how each object can interact with its environment. For example, when watching videos of sports like tennis and football, spectators and sportscasters can understand and anticipate plays despite never being given a list of possible actions. We as humans develop this skill as we watch events unfold live and on the screen. Furthermore, we can reason…
