AI & RoboticsNews

How Amex uses AI to increase efficiency: 40% fewer IT escalations, 85% travel assistance boost

April 3, 2025
In a Nutshell American Express revolutionizes internal IT support with generative AI in its chatbot, reducing escalations by 40%. Travel counselors benefit from AI recommendations, boosting efficiency. Further applications include colleague assist with 96% accuracy and coding companion increasing developers’ productivity by 10%. Amex’s commitment to user satisfaction drives successful…
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AI & RoboticsNews

Runway Gen-4 solves AI video’s biggest problem: character consistency across scenes

April 2, 2025
Runway AI Inc. launched its most advanced AI video generation model today, entering the next phase of competition to create tools that could transform film production. The new Gen-4 system introduces character and scene consistency across multiple shots — a capability that has evaded most AI video generators until now. The New York-based startup, backed by Google, Nvidia and Salesforce, is…
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AI & RoboticsNews

Gartner forecasts gen AI spending to hit $644B in 2025: What it means for enterprise IT leaders

April 1, 2025
Make no mistake about it, there is a lot of money being spent on generative AI in 2025. Analyst firm Gartner released a new report today forecasting that global gen AI spending will hit $644 billion in 2025. That figure represents a 76.4% year-over-year increase over gen AI spending in 2024. Gartner’s report joins a chorus of other industry analyses in recent months that all point to increasing…
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AI & RoboticsNews

Anthropic scientists expose how AI actually ‘thinks’ — and discover it secretly plans ahead and sometimes lies

March 28, 2025
Anthropic has developed a new method for peering inside large language models like Claude, revealing for the first time how these AI systems process information and make decisions. The research, published today in two papers (available here and here), shows these models are more sophisticated than previously understood — they plan ahead when writing poetry, use the same internal blueprint to…
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