San Francisco-based customer service AI and support company Forethought has launched SupportGPT, a generative AI platform that automates workflows, allowing customer service teams to focus on more value-adding tasks.
The move is part of a general industry surge to streamline customer support with the latest generative AI technology. Call centers are now an AI target, with Gartner analysts…
How NLP is turbocharging business intelligence
March 8, 2023
Natural language processing (NLP), business intelligence (BI) and analytics have evolved in parallel in recent years. NLP has shown potential to make BI data more accessible. But there is much work ahead to adapt NLP for use in this highly competitive area.
Integrated…
Global and national brands have been upended by changes brought on in omnichannel marketing as customers access search engines and social media sites that provide highly localized results.
“Brands must ensure consistent localized marketing efforts while still appealing to…
Einstein AI was good, but Salesforce claims Einstein GPT is even better
Salesforce is doubling-down on its artificial intelligence (AI) efforts today by announcing a new partnership with OpenAI, alongside the launch of the Einstein GPT generative AI service.
AI is not a new thing for Salesforce, which has been working on its Einstein AI platform since 2016 as a tool to help improve customer…
This article is part of a VB Lab Insights series on AI sponsored by Microsoft and Nvidia.
Don’t miss additional articles in this series providing new industry insights, trends and analysis on how AI is transforming organizations. Find them all here.
Developers…
Artificial intelligence (AI) has rapidly changed how we live and work. Still, the challenge of AI data bias has come to the forefront. As we head towards a Web3 future, it is only natural that we will see new innovative products, solutions and services that use both Web3 and…
Microsoft is doubling down on its generative AI efforts, announcing today that it is integrating the technology into its Microsoft Dynamics and Power platforms. The goal is to enable enterprise applications with the power of generative AI.
Microsoft has been steadily integrating AI into its portfolio in recent years, thanks in part to the company’s expansive partnership with generative AI vendor…
The Friday AI hype firehose came right on schedule last week.
Right before the weekend, the Financial Times reported that DeepMind co-founder Mustafa Suleyman and LinkedIn creator Reid Hoffman were seeking up to $675 million in funding for their startup Inflection, even…
5 best practices for scaling AI in the enterprise
March 6, 2023
AI has entered a new phase. The last few months have seen an explosion in generative AI. The ability to use text to automatically write narratives and create art is maturing very fast. Early applications of these new capabilities in co-authoring software, writing news…
Avoiding the dangers of generative AI
March 4, 2023
Generative AI is generating a lot of interest from both the public and investors. But they are overlooking a fundamental risk.
When ChatGPT launched in November, allowing users to submit questions to a chatbot and get AI-produced responses, the internet went into a frenzy. Thought leaders proclaimed that the new technology could transform sectors from media to healthcare (it recently passed all…
