AI & Robotics

Data is the new oil, but raw data is no good in and of itself. Like oil, data assets have to be gathered entirely and accurately and sent through different refining processes to create value for end users. This is the general data lifecycle — an area where artificial intelligence (AI) is going to play a major role for enterprises. Initially, managing the data lifecycle was a task small enough to…

As the search AI chatbot shindigs — like Microsoft’s Bing bot debut and Google’s Bard launch — wind down for now, who knew the hottest, trendiest party in generative AI would be … business productivity apps? After years of being relegated to nerdy, wallflower AI status while self-driving cars, robot dogs and the future of the AI-powered metaverse got the spotlight, generative AI’s…

San Francisco-based customer service AI and support company Forethought has launched SupportGPT, a generative AI platform that automates workflows, allowing customer service teams to focus on more value-adding tasks. The move is part of a general industry surge to streamline customer support with the latest generative AI technology. Call centers are now an AI target, with Gartner analysts…