Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
July 21, 2025
Salesforce has crossed a significant threshold in the enterprise AI race, surpassing 1 million autonomous agent conversations on its help portal — a milestone that offers a rare glimpse into what it takes to deploy AI agents at massive scale and the surprising lessons learned along the way.
The achievement, confirmed by company executives in exclusive interviews with VentureBeat, comes just nine…